1-709-739-4700 info@admiralimmigration.com Mailing Address: 14 Forbes Street, Unit 209, St. John's, NL A1E 3L5 Canada
1-709-739-4700 info@admiralimmigration.com Mailing Address: 14 Forbes Street, Unit 209, St. John's, NL A1E 3L5 Canada

Technical support analyst – systems

Technical Support Analyst – Systems

Admiral Immigration Solutions
Mount Pearl, NL
ID: 2559035
Vacancy Required: 2
NOC: 22221
Date Advertised: August 14, 2023
Advertised until: September 13, 2023
Start Date: As Soon As Possible
Salary: $16.00 an hour
Job type: Full-time Permanent

Full Job Description

Work Hours: 35 Hours per Week

Work Language: English

Benefits: On-site parking

Ability to commute/relocate: MOUNT PEARL, NL: reliably commute or plan to relocate before starting work (required)

Education: Completion of a college program in computer science, computer programming or network administration

Experience: Experience is an asset

Duties

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced.
  • Consult user guides, technical manuals and other documents to research and implement solutions.
  • Provide advice and training to users in response to identified difficulties.
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
  • Participate in the redesign of applications and other software.
  • Supervise other technical support workers in this group.
  • Provide business systems, network and Internet support to users in response to identified difficulties.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Perform Web-server backup and recovery operations.

Work Conditions and Physical Capabilities

  • Fast-pace environment
  • Tight deadlines
  • Repetitive tasks
  • Attention to details

Personal Suitability

  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management

Screening questions

  • Are you available for the advertised start date?
  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?
  • Do you have previous experience in this field of employment?
  • What is the highest level of study you have completed?

Apply